1. I already have a design, how can I send it to you?
You can email your art file to us.
We accept most file types including AI, EPS, PNG, JPG, PDF, DOC, DOCX, BMP, and others.
If you have vector art, that is most helpful.
2. What if I don’t have a design, can you design?
Yes, all you have to do is email us your ideas, fax a sketch or mail us a rough drawing of what you want and we will send you a pre-production proof for your approval before you order.
3.How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer to ensure that the design is optimal for production.
4.Is PMS Color Matching Available?
Yes. We provide PMS Color Matching for free.
5.How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours, you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
6.What is your turn around time?
Our Process for determining turn around time is:
Once your artwork is completed and submitted for production – you will receive a digital pre-production sample for review & approval in 3 to 5 days.
Once you approve the pre-production sample your order will ship from our facility in China.
7.What is your minimum & maximum order size?
Our minimum order size is 100 pieces our maximum is unlimited.
On larger orders more time will be required to complete the order.
8.What are the shipping cost?
Expedited shipments may incur additional fees, we can estimate the shipping fees at the time you are ready to place your order.
9.Cacellations and Returns
Once an order is put into production and is cancelled for any reason, you will be responsible for the cost of the entire order since it is totally customized to your specifications and can’t be used by anyone else.
In order to return a product you must call our office within 48 hours of receipt of our product stating the problem with your order and return must be received by our office within 10 days. Products that are made and shipped that appear to be used in any way will not be entitle to a refund.